Refund & Return Policy
BMS Partners LLC
1. Custom Product Policy
All custom-printed products are made to order and are final sale once production has begun. Items produced to customer specifications (design, size, color, quantity) are non-refundable once production begins. This is considered standard due to the inability to resell customized goods.
As such, BMS does not offer refunds or returns for:
- Customer preference or change of mind
- Incorrect sizing selected by the customer
- Design, spelling, or layout errors present in customer-submitted artwork or approved proofs
2. Eligibility for Refunds or Replacements
BMS will offer a reprint or refund, at our discretion, if any of the following occur:
- Manufacturing defects
- Printing errors that differ from the approved proof
- Incorrect product, size, color, or quantity supplied
- Damage incurred during shipping
- The item is defective or damaged
- The print does not match the approved proof
- Printing errors caused by the manufacturer (not the customer's artwork)
3. Proof Approval Is Binding
Customers are responsible for carefully reviewing all proofs prior to approval. Once a proof is approved:
- BMS is not responsible for errors present in the approved design
- Approved designs are considered final and binding
- Errors present in an approved proof are usually not eligible for refund
Once a customer approves a digital or physical proof, responsibility for design accuracy generally shifts to the customer.
4. Reporting an Issue (Claims Window)
To be eligible for resolution, customers must:
- Notify BMS within 10 business days of delivery
- Provide clear photographic evidence of the issue
- Include the original order number and description of the problem
Claims submitted after this period may not be honored.
5. Resolution Process
Upon verification of a valid claim, BMS may:
- Reprint the affected items at no additional cost
- Issue a full or partial refund for the defective portion of the order
- Provide store credit, where appropriate
BMS reserves the right to determine the appropriate resolution. Most companies reserve the right to reprint before issuing a refund. Refunds may be full or partial, depending on the scope of the issue.
6. Shipping Costs
- If the error is attributable to BMS, return shipping (if required) will be covered by BMS.
- Shipping fees are non-refundable for completed and correctly fulfilled orders.
7. Policy Updates
BMS Partners LLC reserves the right to update or modify this policy at any time without prior notice.